Palette Project( Palepro) Official website               Frequently Asked Questions - Palette-Project

Palette Project

FAQよくあるご質問

Where can I send fan letters and gifts to members?
◆About Fan Letters
Please send fan letters to the following address.
Address】 【Postal address
Shimizu Bldg. 5F, 2-31-20 Ikejiri, Setagaya-ku, Tokyo 154-0001, Japan
To " Palette Project0000
Please fill in the member's name in the ○00 column.
Please do not bring fan letters directly to the address.

Please do not bring your fan letter directly to the address.
Letters and fan letters "mailed" in a standard envelope
Please do not send letters or fan illustrations using standard size (242 x 273 mm) colored paper.

Notes.
Please send in a standard envelope format. We cannot accept postcards, certified mail, registered mail, registered mail, LetterPack, etc.
Please do not write any personal information other than your name on the fan letter.
Please make sure to write the name of the celebrity to whom the fan letter is addressed on each fan letter.
We will not be able to answer questions regarding the status of your fan letter.

We will not be able to accept fan letters that contain personal information.
Items that contain personal information in the letter part.
Letters sent by other than regular or non-standard-sized mail.
Items sent with insufficient postage or postage on delivery.
Items other than letters, such as hazardous materials, food, drink, perishables, living creatures, cash, money certificates (including gift cards and prepaid cards), etc.
Items containing metal or electronic parts
Any other items that the management deems unacceptable.

◆Sending of gifts
We have been accepting special gifts during the period around members' birthdays, but as a result of discussions among management officials, we will no longer accept gifts in the form of goods due to privacy protection and other security concerns.
Are there any conditions regarding derivative works?
Please see here.
Is it prohibited to post cut and clipped videos on Twitter?
We give special and uniform permission to post cut and clipped videos on Twitter. (However, we may reject videos that fall under prohibited activities in the guidelines or that are made in conjunction with such activities. (However, if it is deemed inappropriate by the Company, such as when it falls under prohibited activities under the guidelines or is made in conjunction with such activities, it may be deemed NG.) (However, there are no restrictions on whether or not editing is allowed or not, or how long it takes to post a cut or clipped video on Twitter. (If a video is cut or clipped, there are no restrictions on whether or not it can be edited or how long it takes to post.
Will there be a posting time limit on clipped videos of other distributors featuring Palepro members?
For clipped videos of other distributors featuring Palepro members, after 24 hours There are no restrictions on the posting of clipped videos of other distributors featuring PAREPRO members after 24 hours. Please follow the rules of each distributor. Please follow the rules of each distributor.
Is it possible to submit a video of me singing or a clipping of a karaoke delivery?
Clipping of the "I tried singing it" video or the karaoke delivery frame is prohibited, while clipping of the karaoke delivery frame is permitted only for the parts other than the singing. Revised 4/5/2023
Are there any current openings for PAREPRO management staff?
Please see here.